Domestic Shipping Policy
Domestic Shipping on orders of less than $49.00 have a base rate of $3.95. Orders of $49.00. and over qualify for free standard shipping. (Qualifying amount must be met after any promotion or discount is applied.) For an additional charge, faster delivery is available via 2nd day Air or Next Day Air service. Shipments to Hawaii, Alaska, Puerto Rico and the Virgin Islands a $4.99 surcharge will be applied. Orders placed after 3:00pm EST do not process until the next business day. Orders received on the weekend (Friday after 3:00pm EST, Saturday & Sunday) will not be processed until Monday morning.
International Shipping Policy
Our international shipping cost varies depending on weight and destination. Total freight costs will be displayed during checkout based upon your items and their destination country. Unless otherwise noted, free shipping offers do not apply to international orders.
We offer fast, reliable shipping via DHL International. In some countries, DHL may also interface with local carriers for the final delivery of your package.
Important Notice Regarding International Shipments:
There are many country specific laws, regulations and restrictions that may impact our ability to ship your order and your ability to receive it. We recommend you contact your customs office to understand what regulations and restrictions may apply to the items you are ordering. Customs may delay your order or might reject it outright from being delivered based on local laws. In addition, you may incur higher than expected import duties or tariffs, your order may not be deliverable, or customs may quarantine or return your order back to us upon on their inspection.
Any duties, tariffs, or local taxes that may apply to your order are your responsibility.
RK Formulas cannot anticipate or estimate country specific duties, tariffs and taxes that may apply to your order. It is your responsibility to research and understand these fees and pay them once levied.
Our prices do not reflect any of these additional charges. These fees are determined by a local customs office and RK Formulas cannot be responsible for any such fees incurred.
Some products are banned or considered illegal in certain countries. Please check with your local authorities to ensure any products you are shipping are legal and do not require additional permits to receive. Restrictions around items can change from time to time so checking with local authorities on the most current and up-to-date list of items is strongly recommended.
International Customer Addresses
To avoid long delays in delivering your package, or a package being returned to us, please ensure your international address information is correct and includes a telephone number for the delivery carrier to contact you should there be an issue in transit.
International Tracking information
We currently do not provide tracking information for international packages. You will receive a shipping confirmation once your order is processed and shipped by our fulfillment center. Please email us at info@rkformulas if your package is taking an extended period of time to be delivered. We will track the package with the carrier to understand the delay.